"I'm locked out and something is wrong"
Three things to know, in order:
- The emergency unlock is always there. On your computer's lock screen, hold the emergency combination (macOS: ⌃⌥⌘E · Windows: Ctrl+Alt+E) for ten seconds and confirm. Every plan includes a budget of these — the app never leaves you without a way out.
- The wait always works. Starting the wait on the lock screen unlocks your computer after the configured delay with no workout and no code — by design, on every plan, in every mode.
- Emergency calling is never touched, on any setting, in any mode. On Android the dialer and safety apps are excluded from every shield by code; on iOS every shielded app has a one-tap release on its own shield screen, and the OS's emergency calling sits outside anything the app can reach.
If a lock ever behaves outside those rules, that's the most serious bug we can have — email with the word LOCKED in the subject and we'll treat it accordingly.
Subscription questions
- Purchases, refunds, and cancellation are handled by the store you bought through: App Store subscriptions in your Apple ID settings, Play subscriptions in Google Play → Payments & subscriptions. We can't see or modify your payment details.
- Pro not showing after you paid? Sign into the same CtrlAltMove account on the device, then use Restore purchases on the paywall or in Settings.
- Lapsing never locks you harder: if a subscription ends, Pro verification options pause (your configuration is kept) and the free step-verification path carries your gates. Nothing you saved is deleted.
Health data and permissions
The app reads heart rate, steps, and pace from Apple Health / Health Connect only with your permission, judges your workout rule on the device, and doesn't upload the readings. If verification shows "no data": check that the health permission is granted in system settings, that your tracker's companion app is syncing (the Home banner will tell you when wrist data is running behind), or pair a Bluetooth heart-rate sensor in Settings for live readings.
Deleting your data without deleting your account
CtrlAltMove, by Lifesaver Labs Public Benefit Corporation, lets you delete your own records while keeping your account and your schedule.
In the app: Settings → Privacy → Delete all history (hold the button for five seconds). It takes effect immediately, on the device, and nothing is kept in an undo.
By email: if you would rather ask us, write to support@ctrlaltmove.com from the address on your account and say what you want removed. We reply within two business days.
What that deletes: your gym visit log (which gym, when you arrived, when you left) and your gate history (the record of each deadline met, missed, deferred, or waited out), both held on your phone.
What it keeps, and for how long: your account itself — sign-in identity, your schedule and settings, your paired computers, and your subscription status — is kept while the account exists, because the app cannot run a schedule without them. The outcome of any deadline your devices have already synced stays on your account so your computers agree with each other; deleting the account removes it. If you ever placed a money stake, its ledger is a financial record kept for seven years, detached from your account and identified only by an opaque id. Crash reports and usage analytics are not tied to your account and are held on our processors' standard schedules. Your precise location is never stored at any point.
Deleting your whole account
CtrlAltMove, by Lifesaver Labs Public Benefit Corporation.
In the app: Settings → Account → Delete account. This is self-serve and immediate.
If you cannot sign in: email support@ctrlaltmove.com from the address on the account and ask for deletion. We will confirm and delete it for you.
What that deletes: your account records and schedule, your device records, your sign-in identity, your subscription linkage, your payment customer record if you ever linked one, and your place on your Spotters' lists.
What it keeps, and for how long: App Store and Google Play purchase records remain with Apple and Google under their policies. A stake ledger, if you ever placed one, is kept for seven years as a financial record, detached from your account and email and identified only by an opaque id.
Privacy
The full policy lives at ctrlaltmove.com/privacy. The in-app version of the same facts is Settings → "What we collect."